Policy key definitions:
“I”, “our”, “us”, or “we” refer to the business, Interactive Law Limited or Family Solicitors.
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a users computer or device.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We are registered with the ICO under the Data Protection Register, our registration number is: ZA067913
Lawful basis: Consent
The reason we use this basis: Information given by you voluntarily – including your name and job, contact information including email address, and/or demographic information such as postcode may be voluntarily provided by you, for instance in order for you to: Complete an enquiry or contact form; use our local rate number to give us your enquiry details; send an emailed enquiry to one of our solicitors.
We process your information in the following ways: We pass the contact details you have provided to the solicitor in your area, in order for them to contact you, to help with your enquiry.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. We retain your enquiry details for twelve months, from the date of your enquiry. This allows us to resend your enquiry to your solicitor, if requested to do so. You may withdraw consent at any time during this twelve months by contacting us by email firstname.lastname@example.org
Sharing your information: We share your information with third parties, the solicitor/panel member in your postcode area. Your information is only passed to the solicitor in your area, once you have consented for us to do so.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
Some cookies are required to enjoy and use the full functionality of this website.
Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Low intrusive cookies set by us on our website. These cookies help you navigate the site and we use these cookies;
Low intrusive analytical cookies. These can be set by a website or used by a separate company owned by the website to analyse how people are using the site. We use these type of analytical cookies. They allow us to monitor the number of visitors and see how visitors move around our site. This helps us to improve the way our website works. Such cookies are compile aggregate (non-personal) information about areas of our website that are visited most frequently.
Session cookies. These are stored whilst you are browsing. They get deleted from your device when you close your browser dependent upon what your browser is;
Persistent Cookies. These are cookies that are saved on your computer or device. They don’t get deleted when you close your browser. We use such cookies. They help us know in an aggregate way (non-personal information) where there has been more than 1 browsing session and they help you to remember your preferences for the next time you visit. You can however easily disable these types of cookies. You can configure your browser to do so; options to do this can be found on internet explorer browsers under ‘tools’ then ‘internet options’ and ‘internet privacy settings’;
There are also third party cookies used on some websites. We use third party cookies such as ‘google analytics’, ‘share this’ and ‘twitter’. These may store cookies on your machine for longer. You can however opt out of a cookie being stored on your machine. You may adjust your computer’s settings to block cookies, or to accept them only on confirmation from you. Because of the wide variety of browsers and operating systems used by our customers we cannot provide detailed instructions for this, however your browser should contain details in its help facility.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
We do not carry out any email marketing messages & subscription. The only email or telephone contact you will receive, will be from your chosen solicitor, after you have given consent.